♡ Shop Policy ♡

📅 Appointment Policy

Please arrive on time for your scheduled appointment. If you expect to be late, please contact us as soon as possible. Late arrivals may require shortening the groom or rescheduling the appointment to avoid affecting other clients.

Appointment times are estimated and may vary depending on your pet’s temperament, coat condition, health, and grooming requirements.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.

No-Show Policy

  • First No-Show: A 50% deposit will be required before booking your next appointment.
  • Second No-Show: A 50% non-refundable payment must be paid in advance to secure all future appointments.

This policy helps us respect the time reserved for every client and allows us to accommodate other pets waiting for appointments.

Please arrive on time for your scheduled appointment.

If you arrive more than 15 minutes late, we may need to:

  • Shorten the grooming service to accommodate our schedule.
  • Reschedule your appointment to another available time.
  • Cancel the appointment if there is insufficient time to safely complete the requested grooming service.

A late arrival fee range from $15–$30 may apply depending on the length of the delay and its impact on our schedule.

This policy helps us stay on schedule and ensures that every pet receives the time and attention they deserve.

For the safety of all pets, we recommend that dogs and cats are up to date on vaccinations as advised by their veterinarian.

If your pet has a contagious illness or condition, please postpone the appointment until your veterinarian confirms it is safe for grooming.

We reserve the right to refuse service if a pet appears to have a contagious condition that may place other pets at risk.

The safety and well-being of every pet is our highest priority.

Owners are responsible for providing complete, accurate, and up-to-date information regarding their pet’s medical history, health conditions, medications, allergies, temperament, and behavioural concerns before each grooming appointment.

Please inform us of any known or suspected:

  • Medical conditions
  • Allergies or skin sensitivities
  • Medications
  • Heart or respiratory conditions
  • Mobility limitations
  • Previous grooming incidents
  • Biting history
  • Aggressive behaviour
  • Any other condition that may affect the grooming process

Failure to disclose relevant medical or behavioural information may increase the risk of injury or complications during grooming.

Our groomers reserve the right to modify, shorten, or discontinue any grooming service if doing so is necessary to protect the health and safety of the pet, our staff, or others.

Severely matted coats can cause discomfort and may hide skin irritation, sores, parasites, or other health concerns.

When matting is present, the safest and most humane option may be to shave the coat shorter than requested.

Although every precaution is taken, removing severe matting may reveal or contribute to:

  • skin irritation
  • redness
  • cuts
  • clipper irritation
  • hematomas
  • pre-existing skin problems

By proceeding with grooming, you acknowledge these potential risks.

Senior pets and very young pets may require additional care during grooming.

If your pet becomes overly stressed, fatigued, or shows signs of medical concern, we may shorten or discontinue the grooming session in the interest of your pet’s health and safety.

Additional grooming visits may be recommended to complete the service comfortably.

The safety of pets and staff is our highest priority.

If your pet displays aggressive or unsafe behaviour, we may:

  • use appropriate handling techniques,
  • stop the grooming session,
  • recommend veterinary grooming,
  • or decline future appointments.

Owners remain responsible for any injuries or damages caused by their pet.

If fleas or ticks are discovered during grooming, we will notify you immediately.

For the health of other pets in our salon, we may:

  • apply a flea treatment if appropriate,
  • stop the grooming session,
  • recommend veterinary treatment before future appointments.

Additional cleaning or sanitation fees may apply when necessary.

If a medical emergency occurs while your pet is in our care and we are unable to reach you promptly, you authorize LullaPaw Pet Salon to seek veterinary treatment on your behalf.

Every reasonable effort will be made to contact you before treatment whenever possible.

The owner remains responsible for all veterinary expenses.

We love celebrating our grooming transformations.

Unless you notify us otherwise in writing before the appointment, you grant LullaPaw Pet Salon permission to photograph or video your pet before, during, or after grooming.

Images may be used on our:

  • website
  • Facebook
  • Instagram
  • advertisements
  • promotional materials

No owner’s personal information will ever be published without permission.

For the safety of our clients, pets, visitors, and staff, our salon is equipped with video and audio surveillance.

By entering our premises, you acknowledge and consent to being recorded by our security system.

Recordings may be used for safety, security, insurance, or dispute resolution purposes.

Payment is due upon completion of grooming services.

We accept major payment methods as displayed in the salon.

Additional charges may apply for:

  • severe matting
  • difficult behaviour
  • excessive coat condition
  • flea treatment
  • additional grooming time requested

Any additional charges will be explained whenever reasonably possible.

We kindly ask owners to collect their pets promptly after being notified that grooming has been completed.

Pets remaining for an extended period after notification may be subject to an additional daycare or boarding fee.

Your satisfaction is important to us.

If you are not completely satisfied with your pet’s groom, please contact us within 48 hours of your appointment.

We will gladly review the groom and, when appropriate, make reasonable adjustments at no additional charge.

Refunds are not provided for completed grooming services.

While every reasonable precaution is taken to ensure your pet’s safety and comfort, grooming involves inherent risks, particularly for elderly pets, anxious pets, pets with medical conditions, or severely matted coats.

By using our services, you acknowledge these risks and release LullaPaw Pet Salon from liability for conditions or injuries arising from undisclosed medical issues, pre-existing conditions, or risks that are reasonably unavoidable during professional grooming.

♡ CONTACT ♡

363 Churchill Ave N, Ottawa, ON K1Z 5C4

343-366-9955 (Call & Text)

lullapawpetsalon@gmail.com

Monday – Sunday 9:00 AM – 7:30 PM

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